Weekly Business Insights for RADical Success Three steps to redirect decisions back where they belong. Last week a client told me she'd approved a vendor swap her ops manager had already fully vetted, already knew was the right call, and only brought to her because "that's just what we do here." Forty-five minutes of her week, gone, for a decision that never needed her in the room. I hear a version of this constantly. Business owners who feel like the bottleneck in their own company — not...
about 1 month ago • 1 min read
Weekly Business Insights for RADical Success Three questions worth asking about your own team this week. A client said something to me last week that I hear in some form almost every time I start with a new business owner: "My team is talented. I just wish they'd think for themselves more." We dug into it, and — like almost always — it wasn't a talent problem. It was a structure problem. Nobody had ever told her team what they were allowed to decide without her. So they didn't. They asked....
about 2 months ago • 1 min read
Weekly Business Insights for RADical Success Consistency, not polish, is the real test of AI adoption. Hi Reader, A client told me something last week that I haven't stopped thinking about: "Our emails have never sounded better. I have no idea if we're actually more efficient." Her team had rolled out AI across the board. Everyone had access. Drafts came faster, writing sounded polished — and somewhere along the way, two team members had quoted different terms to prospects who happened to...
about 2 months ago • 1 min read
Weekly Business Insights for RADical Success 95% of AI pilots failed — and it wasn't the technology's fault. Hi Reader, I've been having the same conversation on repeat lately, and it's been clarifying. Talking with business owners about AI, I keep noticing they fall into three camps. A small group is genuinely building — designing workflows, putting agents to work, restructuring how the work actually gets done. A bigger group bought one tool that fires off some emails and handles a couple of...
2 months ago • 1 min read
Weekly Business Insights for RADical Success "I just need better people" (the most expensive myth in business) A client told me last month that he'd finally figured out his problem. "I just need better people," he said. He'd been through three operations managers in two years. I asked him one question: "When you take two weeks off, what breaks?" He went quiet. Then he laughed — the tired kind of laugh. "Everything," he said. "Everything breaks." That's not a people problem. That's a structure...
2 months ago • 1 min read
Weekly Business Insights for RADical Success Why growth made your business harder to run Hi Reader, I had a conversation last week I can't stop thinking about. An owner I deeply respect finally hit the revenue number she'd been chasing for three years. I asked how it felt. She paused and said, "Honestly? I'm more stressed than I was at half the size." I wish that surprised me. It doesn't — because it's one of the most predictable patterns we see. Here's the thing almost nobody tells you:...
3 months ago • 1 min read
Weekly Business Insights for RADical Success Before You Add AI to Your Business, Read This I had a conversation recently with an owner who had just invested in an AI-powered CRM integration. New tools. New workflows. Real dollars spent. Three months in, she described it this way: "It's like we automated our confusion." Decisions still flowed through her. Her team was still unclear on what they were authorized to handle. The process the AI was running was inconsistently applied to begin with....
3 months ago • 1 min read
Weekly Business Insights for RADical Success AI is making one specific thing visible inside your business Hey friend, Something interesting is happening with my clients right now, and I want to share it with you because I think you're feeling it too. For years, these owners have been carrying their businesses in their heads. Pricing logic. Hiring criteria. The way they think about a tricky vendor situation. The mental algorithm they use to decide which client to fire and which one to double...
3 months ago • 1 min read
Weekly Business Insights for RADical Success Three questions that will change how you see your business. I was on a call recently with an owner who had just hired their third sales manager in four years. Each time, the pattern was the same: high hopes, decent ramp-up, and then revenue more or less back to where it started. Each hire better on paper than the last. Each departure frustrating and expensive. "We just can't find the right salespeople," they told me. Here is what the data showed...
3 months ago • 2 min read